Services - International Trucks

Accelerated Service

Accelerated Service
Accelerated Service is a new process from Navistar that provides quick diagnostics and reduced repair times on common services.

Accelerated Service offers customers immediate vehicle evaluation by a diagnostic technician, identification of required parts and availability, and communication about the repair required and estimated repair time - all within two hours of a vehicle's arrival at our service center. A brief survey assesses the customer's satisfaction after the repair is complete. Ask about Accelerated Service at Hickory International!

OnCommand Connection

OnCommand Connection
Connect your entire fleet through a single portal.

If you your fleet's comprised of more than one make and model you're probably using more than one remote diagnostic system. Having to check multiple systems for one task is the exact opposite of efficient. That's why we decided to simplify remote diagnostics and make your job a little easier. It's called OnCommand Connection, the first and only all-makes diagnostic system.

OnCommand's Open Architecture connects to your various business systems and brings them together. Diagnoses every make and model in your fleet while they're on the road. Get Action Plans for more than 18,000 engine and fault codes. Prioritize needed repairs while avoiding unnecessary service visits. Plot vehicle locations and find nearby dealers.

Cummins Engines

Cummins Engines
The industry's most reliable heavy-duty truck engines.

Heavy-duty truck owners and operators know Cummins produces the industry’s most reliable engines for class 8 vehicles. Cummins owners benefit from our ongoing investment in research and development, including product testing in more than 230 test cells worldwide and millions of miles of real world, on-highway use.

These Cummins heavy-duty truck engines are available with SmartAdvantage powertrain, matching the power of Cummins turbo diesel with Allison Transmissions for enhanced performance, smooth, error-free shifting and better fuel efficiency.

Allison Transmissions

Allison Transmissions
Why Allison?

Today, Allison Transmission is the largest designer, developer, manufacturer and distributor of medium-duty and heavy-duty fully automatic transmissions and hybrid propulsion systems in the world.

Allison is driven by a true commitment to excellence without compromise that ensures our products are the highest quality available today. That’s why over 300 of the world’s leading commercial and military manufacturers specify Allison products for a wide variety of vehicles and vocational applications.

Recommended International Truck Services

  • AC Repairs

    A truck’s air conditioning system is one of its most important and complex systems. Our technicians are factory trained, skilled, and experienced in complex air conditioning systems for all makes of trucks — heavy, medium, light duty, RV’s, and buses. They’re completely familiar with every part and every aspect of the job, and they are ASE and IMACA certified.

  • Fleet Charge

    Fleet Charge is a purchasing program that provides instant guaranteed pricing, consolidated billing and instant credit at International Truck and IC Bus dealer locations for your parts and service purchases. Now it is easier to keep your trucks on the road and profits in your pocket. Hickory International accepts Fleet Charge, Fleet Charge Select, and Fleet Charge Advantage.

  • Alignment Service

    Hickory International has an intricate understanding of how alignment affects a vehicle’s handling and performance. We can actually change the personality of any vehicle. By driving it before and after an alignment, we’re able to eliminate any problems and ensure every customer is 100% satisfied.

  • DPF Cleaning

    Diesel Particulate Filters (DPFs) require a regular service known as de-ashing or filter cleaning. This process is required to remove unburned lube oil or ash that has accumulated in the DPF. When this is required, Hickory International has the processes in place to ensure your filter is returned to you as quickly as possible.